We are only responsible for lost or damaged packages that were sent by us, not to us. We will contact our shipping provider, and once we have received reimbursement for the lost package we will issue a full refund for your order.
If you have a lost or damaged package please contact our customer service at 877.754.2676 or email us at firstname.lastname@example.org
All claims require proof that the package was lost or damaged. We cannot guarantee that lost or damaged packages will be refunded. All refunds will be subject to review and made at the company's discretion.