If you are sending an item in for repair you will be responsible for the shipping fees to and from our jeweler. A $25 shipping and handling fee will be charged for all repairs that we receive. This fee covers the return shipment from our jeweler to you. We can only accept repairs in the continental 48 states. The customer is responsible for shipping the repair to our jeweler. We are not responsible for any damaged or lost packages that are shipped to us. Please contact your shipping provider for any shipping inquiries.
All repairs are subject to approval. We cannot guarantee the repair of your item. If you would like to learn more about repairs and if your product is eligible, please call 877.754.2676.